Can you remove reviews from Facebook and Google?

One of the most common questions we get here at Boost Reviews is “Can you remove reviews from Facebook and Google?”

The answer is not straight-forward and it depends on the circumstances. There’s nothing like waking up to a brand new day to have your positive mood completely blown out of the water by an unhappy customer. Sometimes, people vent on your review platform and it occasionally turns out to be the wrong company altogether. You’d be surprised at how many people criticise the price of our smoothies or tell us that our mobile network is rubbish. Newsflash: Wrong company! We’re in the business of review management (not juices, smoothies or communication).

There are procedures in place for requesting the removal of Facebook and Google Reviews on each of the platforms, and the circumstances in which reviews will be removed. But even if you outline the details to Facebook and Google, it’s likely you’ll get an automated response, sometimes radio silence and even though the review is dodgy, it seems like there is very little anyone can do to help.

At Boost Reviews, we have a way of making sure those fake reviews never see the light of day, but we’ll get to that a little further on.

Do you need to remove a 1-star review?

You’ve got back-to-back perfect reviews and then some keyboard warrior decimates your GMB platform with a verbal barrage that would make a pirate blush. One or two 1-star reviews while it can dent your self-esteem it’s actually not the end of the world. Even if you’ve won multiple global awards for customer service, you’re not going to keep everyone happy 100% of the time. Sometimes, no matter how perfect your customer service is, slow delivery, supply issues or rough handling from couriers can see you reap the wrath of an unhappy customer. The odd 1-star or 2-star review gives your business authenticity. People are more interested in seeing how you respond to issues, so in the off-chance they should experience any problems, you’ll extend the same consideration to them. Bad reviews are an opportunity to showcase your customer service skills. Keep in mind that no matter how tempted you are to argue the matter and accuse them of destroying your reputation, the best counterattack is to apologise and offer up a solution to fix it. It’s hard to get mad with a person who is trying to do their level-best to remedy your situation. And when you’re as nice as pie, they’re less likely to incite their friends to launch verbal warfare or take to a different platform and write more awful things. Organise to talk to the customer via phone to remedy the situation, and once you’ve 

Your reviews must be disregarding the policies outlined by Facebook and Google. You can flag them for someone to manually review for removal, but unless the reviews of your business flout the policies outlined, there’s little you can do.

How to turn off Facebook Recommendations (Formerly known as Facebook Reviews)

On Facebook, you can turn off your recommendations. You can disable Recommendations in your Page settings section.

  • Click Settings at the top of your Page.
  • Click Templates and Tabs on the left side of your Settings page.
  • Look for Reviews or Recommendations, click Settings right next to it, then toggle the On/Off tab to turn reviews and Recommendations off

Keep in mind that turning Recommendations off will disable them and remove the ratings and Recommendations from your Page.


How do I remove Google Reviews?

If you visit your Google My Business listing page you can flag the review and provide it flouts the Google Review Policies. Sometimes it feels like your pleas fall upo deal ears. We’ve had business come to us asking for our help to remove reviews from Google, that weren’t even clients, use less than favourable language and are structured on half truths. When they’ve reached out to Google and flagged the reviews several times, it still remains on the platform.

Flag a review in Google Search

  1. On your computer, go to Google.
  2. Find your Business Profile.
  3. Click on Reviews.
  4. Find the review that you’d like to flag.
  5. Point to the star rating.
  6. Click Flag as inappropriate. . Select the type of violation that you want to report.


Google will not remove reviews just because you disagree with it or don’t like it and they will not get involved as a mediator when customers and businesses dispute the facts. It generally takes 2-3 days to be assessed and Google may contact you for further information before they make a decision. It may take longer due to the Google team operating with a limited number of staff due to the pandemic. It can be quite hard to prove fake reviews, so it’s kiley they will remain on your platform.

What can you do instead?

Here’s where Boost Reviews offer you an innovative solution. When you send out a review text or email to your customer, it asks them if they had a good experience. If they say yes, they will be asked if they want to leave a Google Review. If they had a bad experience, it lets you know so that you can contact the customer and remedy the situation. It won’t stop all bad reviews, but it can capture a large part of your audience.

Want to know more about the advantages our review management platform works? For example; how to capture reviews when people don’t have gmail accounts and how to display those reviews on your website. Contact our team today and we’ll have one of our experts give you a call.

 

 

 

 

 




 

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